FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Frequently asked question
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Frequently asked question
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Frequently asked question
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Frequently asked question
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Orders
Below are some of are common questions about orders
How do subscription orders work vs. one-time purchases?
Subscription orders repeat automatically based on the schedule you choose (for example, every 30 days), and you’ll receive subscription pricing and benefits. One-time purchases are a single order with no automatic renewals.
How can I view my upcoming subscription orders and charges?
You can manage everything from your customer subscription portal: view upcoming charge dates, edit your shipping address, update payment details, and see your order history.
What is your minimum subscription policy (2 payments minimum)?
- To keep subscription discounts fair for long-term subscribers, subscriptions require a minimum of 2 successful payments before cancellation is available.
- Your first payment is the initial checkout when you start your subscription.
- Your second payment is the next scheduled recurring charge.
After 2 payments have been processed, you can cancel anytime from the subscription portal.
What if I don’t want the next shipment yet, but I’m not eligible to cancel?
- No problem—most customers use one of these options in the subscription portal:
- Skip the next order
- Reschedule/Delay the next charge date
- Swap products (when available)
If you need help, contact our support team and we’ll assist you.
Products
Below are some common questions about our products
Frequently asked question
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Frequently asked question
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Frequently asked question
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